Privacy Policy

This Privacy Policy explains how Aleia Aesthetics & Wellness collects, uses, stores, and protects your personal information when you use our website or engage with our services.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable guidelines from the Australian Health Practitioner Regulation Agency.

By using this website or providing your information, you consent to the practices described in this policy.

We may collect personal and sensitive information, including:

• •Full name
• •Phone number
• •Email address
• •Date of birth
• •Medical history and health information relevant to treatments
• •Treatment preferences and consultation notes
• •Booking and appointment details
• •Website usage data such as IP address and browser behaviour

We only collect information that is reasonably necessary to provide safe and appropriate services.

We collect your information when you:

• •Submit an enquiry or contact form
• •Book an appointment online or in person
• •Attend a consultation or treatment
• •Communicate with us via phone, email, or social media
• •Use or browse our website

Where practical, we collect information directly from you.

Your information is collected and used for purposes including:

• •Responding to enquiries
• •Managing bookings and appointments
• •Conducting consultations and determining treatment suitability
• •Maintaining accurate clinical records
• •Communicating important information related to your care
• •Meeting legal and regulatory obligations

We do not use your information to make misleading claims about treatment outcomes and do not guarantee results in any communication.

As part of providing aesthetic and wellness services, we may collect sensitive health information.

This information is used solely to:

• •Assess whether a treatment is appropriate for you
• •Support safe clinical decision-making
• •Maintain accurate treatment records

Sensitive information is handled in strict confidence and in accordance with Australian privacy laws and healthcare obligations.

We may contact you with updates or promotional information about our services only where permitted by law.

• •You will not receive marketing messages without consent
• •All marketing communications will be factual and not misleading
• •We do not use testimonials or before and after claims that are restricted under AHPRA advertising guidelines

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

Our website may use cookies and analytics tools to:

• •Understand website usage
• •Improve user experience
• •Optimise website performance

These tools collect non-identifiable information where possible.

You can manage or disable cookies through your browser settings.

We may disclose your information to third parties where necessary, including:

• •Secure booking and CRM platforms
• •Payment processors
• •IT and website service providers
• •Regulatory bodies or legal authorities where required

All third parties are required to handle your information securely and in line with privacy obligations.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

Your information may be stored electronically in secure systems and, where applicable, in physical records.

Health records are retained in accordance with legal and professional requirements.

You have the right to:

• •Request access to your personal information
• •Request correction of inaccurate or incomplete information

Requests can be made using the contact details below.

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

We may update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements.

The latest version will always be available on this page.

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact: